delivery within Toronto or shipping Canada-wide
Tom&Sawyer will personally delivery your pet's order within the City of Toronto or you can have it couriered in a cold shipping box across Canada.
We provide tracking of your scheduled deliveries and can notify you when deliveries are sent out and delivered.
For Loyal Companion Customers-Your local Toronto orders are delivered in a Tom&Sawyer branded thermal tote bag to ensure the pet meals stay cold. You are assigned one thermal tote bag with your subscription and we ask that you return the empty tote bag to the driver at the time of your next delivery. If you choose to keep your thermal tote bag (they are pretty handy!) then we will simply charge your account a nominal $5 amount for every thermal tote bag you decide to keep.
If you have made a single order purchase within Toronto or live outside of Toronto, your delivery will come in a cardboard box with a cold pack to extend the time the product will remain at cool temperature.
Toronto Area Delivery Zones and Schedule
Our current delivery schedule is as follows:
Mondays: North Toronto (Pink Zone)
Tuesdays: SouthEast Toronto (Blue Zone)
Wednesdays: SouthWest (Green Zone)
You will be prompted on check out to choose an available delivery window on your delivery day.
For pickup orders, click here for our in-store hours.
Some additional information:
- local delivery within City of Toronto for postal codes beginning with "M" (deliveries outside of Toronto coming soon!)
- delivery to houses or to condominiums/apartments where order can be immediately received to ensure temperature and freshness.
- free local delivery for orders over $50. Orders below $50 include a $7 local delivery fee
- Orders for shipping outside of Toronto will provide a shipping rate based on your postal code
Important Disclaimer: Please make appropriate arrangements to have your delivery accepted when it arrives during your selected time slot as we cannot accept responsibility for refused orders or orders that were left unattended at room temperature. Please also ensure that one thermal tote bag is returned to the delivery person to avoid extra thermal tote bag charges to your account.